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Frequently Asked Questions

Frequently Asked Questions

Shipping, policies and other product informations

Can you Ship to My Country?
We ship to all Continental European Union countries. For any specific shipping inquiries, please contact our customer service team.
If you change your mind and no longer want the item, we understand. We do accept returns, but there are specific conditions that must be met. Please visit our refunds and return policy page to review the details and determine if you’re eligible for a return. If you have any questions or need assistance, our customer service team is always here to help.

No, you won’t have to pay import taxes when ordering from Grandhy, as we ship from European warehouses. However, please be aware that the prices displayed on our website do not include VAT tax. VAT will be calculated and added to your total at checkout. This means that while you are exempt from import taxes, VAT is an additional charge that is not included in the initially displayed prices.

We ship from European warehouses located in countries such as Germany, Poland, and Spain. As a result, shipping times may vary, but typically your order will be delivered within 2-7 working days.

You can pay for your order using our accepted payment methods, which currently include Paypal, and credit cards such as Visa, Mastercard, and CB. We have also implemented Klarna payments that allow you to shop now and pay later, either by splitting your purchase into manageable installments or by choosing to pay after a certain period.

Yes, at Grandhy, we are committed to providing top-notch support to our customers. Our customer service team is available 24/7 to assist you with any questions, concerns, or issues you may have. Whether it’s a question about a product, shipping, returns, or anything else, we’re here to help. Feel free to reach out to us at any time via chat or email!

Order Tracking

We provide a tracking number within one business day of purchase, so you can easily monitor your Grandhy delivery.

Laws & Safety

Laws for electric bikes and scooters vary by location. Please check your local country’s regulations to ensure safe and legal use of your Grandhy electric vehicle.

Warranty

Most of our electric scooters and bikes come with a 1-year warranty on parts and a 6-month warranty for batteries. Ride with confidence, knowing that Grandhy has got you covered.

Other Questions

How do I assemble the bike/scooter once it arrives, and are there any instructional videos or guides?

Our Electric Scooters and Electric bikes come with detailed user manuals that provide step-by-step instructions for assembly. These manuals are designed to guide you through the process and answer common questions. If you need additional help or have specific questions not covered in the manual, please don’t hesitate to contact us!

Maintenance requirements for our electric bikes and scooters are generally minimal and aimed at ensuring optimal performance and longevity. The user manual included with your purchase will detail specific maintenance guidelines for your particular model. Common practices may include regular checks of tire pressure, brake function, and battery health. Occasional cleaning and lubrication of moving parts may also be necessary.

Restrictions and regulations for electric bikes and scooters can vary widely by country, state, or even city. It’s essential to familiarize yourself with the local laws governing the use of these vehicles in your area. This may include regulations regarding speed limits, helmet usage, age requirements, or where you can ride. We recommend checking with your local authorities or referring to official governmental websites for the most accurate and up-to-date information specific to your location. Compliance with local laws ensures a safe and enjoyable riding experience.

I have other questions!

Contact us:

Send us an Email!

If you have any questions about our products or anything else we are availble to answer your questions. We’ll get back to you as soon as possible.

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— Limited sale—

Coupon

10€ OFF

GRANDHY10F

minimum 300€ for the first buy