Privacy Policy

Grandhy's Privacy Policy


Welcome to Grandhy, your trusted provider of electric bikes, scooters, and related accessories. We understand the importance of maintaining your privacy and safeguarding your personal information. Our commitment to your privacy is not just a legal obligation; it’s a vital part of our pledge to deliver excellence and integrity in everything we do.

At Grandhy, we recognize that when you choose to share your information with us, you trust us to handle it with care. That’s why we’ve developed this Privacy Policy—to inform you about how we collect, use, share, and protect the personal information you provide us.

Whether you’re browsing our site, making a purchase, or reaching out to our support team, we want you to be confident that your privacy is secure with us. This Privacy Policy outlines our practices concerning the collection, use, and disclosure of both personal and non-personal information.

By accessing and using our website, services, or products, you acknowledge that you have read, understood, and agree to the practices described in this policy. If you do not agree with these terms, please refrain from using our website and services.

We encourage you to read this policy carefully and to check back regularly as it may change to reflect new legal requirements or enhancements to our privacy protections. Your continued use of our website following any changes signifies your acceptance of those changes.

Should you have any questions or concerns about this Privacy Policy or our privacy practices, please do not hesitate to contact us. We are here to assist you.

Information We Collect

Personal Information

We may collect personal information such as your name, email address, phone number, billing and shipping address, and payment details when you:

  • Register an account on our website
  • Make a purchase
  • Sign up for newsletters
  • Contact our support team

Non-Personal Information

We may also collect non-personal information such as browser type, operating system, IP address, and pages visited on our website to help us understand user behavior and improve our services.

How We Use Your Information

We may use your information to:

  • Process and fulfill orders
  • Respond to inquiries and provide support
  • Send marketing communications (with your consent)
  • Improve our website and services
  • Comply with legal obligations

Sharing Your Information

At Grandhy, we are committed to maintaining the confidentiality of your personal information. We do not sell, trade, or rent your personal data to third parties. However, there are circumstances where we may share your information with trusted partners and service providers to facilitate certain functions and services, or as required by law. Below are the specific scenarios where your information may be shared:

1. Payment Processors:

To process transactions securely, we may share necessary information with payment gateways and financial institutions. This includes your credit card details and billing address, required to authenticate and approve your payment.

2. Shipping Providers:

To ensure timely delivery of your purchases, we may share pertinent details such as your name, shipping address, contact number, and order information with our shipping partners.

3. Third-Party Service Providers:

We may engage third-party companies to perform functions on our behalf, such as marketing, analytics, or customer service support. These companies have access to personal information needed to perform their functions but are strictly prohibited from using it for any other purposes.

4. Legal Compliance:

We may disclose personal information when required by law, regulation, or legal process, such as in response to a court order, government request, or to protect our rights, privacy, safety, or property, or that of our affiliates, you, or others.

5. Business Transfers:

In the event of a merger, acquisition, reorganization, bankruptcy, or other similar events, customer information may be part of the transferred assets.

6. With Your Consent:

In any other situations where we need to share your information, we will ask for your explicit consent and provide you with an opportunity to opt-out.

We ensure that all third parties comply with strict confidentiality obligations in line with this Privacy Policy and applicable laws. Our agreements with these third parties ensure that personal information can only be used for the exact purposes for which it was shared.

By using our site and services, you consent to this sharing of information as outlined above.


At Grandhy, safeguarding your personal information is paramount. We implement rigorous security measures to protect your data, such as:

Data Encryption:

Sensitive information, including passwords and credit card details, is encrypted both during transmission and when stored within our system.

Firewalls and Access Controls:

Our servers are protected by robust firewalls to block unauthorized access. Access to personal information is strictly controlled and limited only to individuals whose job functions require it.

Regular Monitoring and Audits:

We continuously monitor our systems for signs of vulnerabilities and conduct periodic security audits to ensure compliance with industry standards.

Security Training:

Our employees receive regular training on best practices in information security to ensure they are equipped to handle your information with utmost care.

User Responsibility:

We urge users to take their security seriously by creating strong passwords and being mindful of potential phishing scams. Your cooperation adds a layer of protection.

Notification of Breach:

In the unlikely event of a security breach that may affect your personal information, we will notify you in accordance with legal requirements.


To provide a more tailored experience on our website, we may use cookies, which are small files stored on your computer. Here’s how cookies function within our site:


Cookies allow us to remember your preferences, such as language settings or shopping cart contents, enhancing your browsing experience.

Analytics and Performance:

We use cookies to analyze user behavior and site performance. This data helps us make improvements to provide a smoother user experience.

Third-Party Integration:

Some cookies may be set by third-party services integrated with our website, such as social media sharing buttons or embedded videos.


Cookies may also be used to deliver targeted advertising based on your interests and browsing history.

Managing Cookies:

You have control over cookies and can manage them through your browser settings. You can delete existing cookies or disable them entirely, though this may affect some website functionalities.

Please refer to our detailed Cookie Policy for more information on the specific types of cookies we use and the purposes they serve. Your continued use of our website constitutes acceptance of our use of cookies in accordance with our Cookie Policy.

These elaborations provide comprehensive insights into how we prioritize security and utilize cookies to improve user experience on our website.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

Your Rights

Depending on your jurisdiction, you may have rights regarding your personal information, such as the right to access, correct, or delete your information.

Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it regularly.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at [email protected] or through our website’s chat.

Need help?

For any questions.

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If you have any questions about our products or anything else we are availble to answer your questions. We’ll get back to you as soon as possible.



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