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Refund and Returns Policy

Introduction

Thank you for choosing Grandhy, where quality and customer satisfaction are at the heart of everything we do. We are committed to providing you with electric bikes, scooters, and accessories that meet the highest standards. While we stand by the excellence of our products, we understand that sometimes, a product may not meet your expectations or fit your needs.

That’s why we offer a comprehensive 14-day return policy. Whether you have concerns about the product or simply change your mind, we aim to make the return process as smooth and convenient as possible. We value your business and strive to ensure that your experience with us is positive, even if things don’t go as planned.

This policy outlines the terms and conditions for returning products to Grandhy, the process to follow, and how refunds are handled. Please read this policy carefully to understand your rights and responsibilities, and don’t hesitate to contact us with any questions or concerns.

By purchasing from our website, you acknowledge and agree to this Refund and Returns Policy, reinforcing our shared commitment to quality, integrity, and excellent customer service.

14-Day Return Policy

Time Frame

You have 14 days from the date of receipt to initiate a return. We encourage you to inspect your item promptly upon arrival to ensure it meets your expectations.

Conditions for Return

  • Unused: The item must be unused, with no signs of wear or damage.
  • Original Packaging: All original packaging, labels, and tags must be intact.
  • Accessories & Documents: Any accessories, manuals, warranty cards, and all other items that came with the product must be returned.
  • Restocking Fee: A restocking fee may apply if the above conditions are not met.

Return Process

  1. Contact Us: Email [email protected] to request a return.
  2. Provide Information: Include your order number, the item(s) you wish to return, and the reason for the return.
  3. Return Shipping: You are responsible for return shipping costs unless the item is defective or incorrect.
  4. Return Authorization: We will provide you with specific instructions and a return authorization number.
  5. Inspection: Upon receipt, we will inspect the item to verify its condition.
  6. Approval or Rejection: You will be notified of the decision via email.

Refunds

Refund Process

If your return is approved, the refund will be processed to the original method of payment. Any applicable fees, such as restocking or shipping fees, will be deducted.

Refund Timing

Please allow up to two billing cycles for the refund to appear on your statement, depending on your payment provider.

Exceptions

Certain items may be exempt from returns:

  • Personalized or customized products
  • Final sale or clearance items

 

Return of Defective or Wrong Items

If you receive a defective or incorrect item, please contact us immediately. We will arrange for return shipping at our expense and provide a replacement or full refund, including all shipping costs.

Questions & Support

Our customer support team is available to assist you with any questions or concerns. Please contact us at:

  • Email: [email protected]
  • Website Chat: Accessible on our website during business hours.

Acceptance of Terms

By accessing or using our website and services, you agree to comply with this Refund and Returns Policy. We reserve the right to modify this policy at any time, and such changes will be posted on this page.

Thank you for choosing Grandhy. Your satisfaction is our priority.

Need help?

For questions related to refunds and returns

Contact us:

Send us an Email!

If you have any questions about our products or anything else we are availble to answer your questions. We’ll get back to you as soon as possible.

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