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Shipping

Electric Scooters / Electric Bikes

  • Shipping Costs and Locations

    • Free Shipping: All product prices include shipping costs, except for the UK.
    • UK Shipping: Certain products may not ship to the UK. For eligible items, shipping costs are calculated at checkout.
    • Coverage: We primarily ship within the Continental European Union. Additional locations may be accommodated upon request.

Accessories

    • Regular Shipping Cost: All our accessories have a shipping cost which varies from country to country. Below you can find the shipping cost of the accessories to your country. This cost is paid once, no matter how many accessories you choose to purchase.
    • UK Shipping: All accessories shipped to the UK have a higher shipping cost due to customs. The exact cost will be calculated at checkout.
    • Coverage: We primarily ship within the Continental European Union. Additional locations may be accommodated upon request.

After Ordering

  • Order Processing

    • Confirmation: You’ll receive an email confirming your order, with details of the products, quantities, and shipping information.
    • Refund and Returns: Order cancellations are subject to our Refund and Returns policy.
  • Shipping and Delivery

    • Timeframe: Standard delivery takes 2-7 working days, depending on location and product availability.
    • Carriers: We use reputable courier services for reliable deliveries.
    • Tracking: A tracking number is provided for every shipped order.
    • Failed Delivery: Additional charges may apply for re-delivery due to customer error.
    • Import Duties: Customers outside the EU are responsible for any applicable import taxes.
  • Special Requests

    • Accommodation: Contact us for expedited shipping or specific delivery dates.
  • Acceptance and Changes

    • Consent: Using our website to place orders signifies acceptance of this Shipping Policy.
    • Updates: We may modify this policy, and continued use of our services implies agreement to such changes.


    Thank you for choosing Grandhy. We are committed to delivering your products efficiently and safely. For a comprehensive understanding of our terms, visit our Terms and Conditions page.

Accessories Shipping Price Table:

(Shipping Prices for Accessories Only)

Need help?

For questions related to refunds and returns

Contact us:

Send us an Email!

If you have any questions about our products or anything else we are availble to answer your questions. We’ll get back to you as soon as possible.

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— Limited sale—

Coupon

10€ OFF

GRANDHY10F

minimum 300€ for the first buy