Terms and Conditions

Legal Info

Grandhy Innovations, Lda is a registered company at the Conservatória do Registo Predial/Comercial Gondomar with VAT number 517812100. The company’s headquarters are located at Praça Amilcar Alexandre Gordalina, Lote 3 R/C 1A – Gândara dos Olivais. As a business, Grandhy Innovations focuses on innovative solutions in the field of electric mobillity. Detailed legal and operational information about the company can be verified through official Portuguese business registration channels.


Welcome to Grandhy! Your access to and use of our website, products, and services are subject to the following Terms and Conditions. This document is a legally binding agreement between you and Grandhy (“we,” “us,” or “our”) and governs how you may access and use our website, purchase our products, interact with our services, and more.

Please read these Terms and Conditions carefully. By accessing, browsing, or using the website; purchasing or utilizing our products and services; or interacting with any part of our platform, you agree to comply with and be bound by these Terms and Conditions in their entirety. If you do not agree with all of these terms, please do not use our website or engage with our products or services.

These terms cover important information about your rights and obligations, as well as limitations and exclusions that may apply to you. They also provide details about how we handle user interactions, purchases, returns, warranties, and more. Additional agreements, policies, or terms may apply to specific areas or features of our site, and we will clearly disclose those where applicable.

If you have any questions or concerns about these Terms and Conditions or any part of your experience with Grandhy, please do not hesitate to contact us.

Your acceptance of these terms creates a binding legal agreement, so please review them carefully before proceeding. Thank you for choosing Grandhy!

1. Acceptance of Terms

General Agreement: By accessing or using the website, services, products, and content provided by Grandhy (“we,” “us,” “our”), whether as a guest or registered user, you agree to comply with and be bound by the following Terms and Conditions (the “Terms”). These Terms apply to all visitors, users, and others who access or use the Service.
Additional Terms: Certain areas of the site and specific services may have additional terms and conditions. By accessing or using those areas, you also agree to be bound by those additional terms.
Age Restrictions: You affirm that you are at least 18 years of age or possess legal parental or guardian consent, and are competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms.
Commercial Use: The site is for your personal and non-commercial use unless specifically endorsed or approved by us. Any use of our site other than as specifically authorized herein, without our prior written permission, is strictly prohibited.
Changes to Terms: We reserve the right to change, modify, or revise these Terms at any time by posting the amended terms on the site. Your continued use of the site following the posting of changes will mean that you accept and agree to the changes. It is your responsibility to check these Terms periodically for any changes.
Compliance with Laws: You agree to comply with all applicable domestic and international laws, statutes, ordinances, and regulations regarding your use of our site and any of our services and products.
Electronic Communications: By using our site, you consent to receive electronic communications from us. These electronic communications may include notices about applicable fees and charges, transactional information, and other information concerning or related to our site and services. You agree that any notices, agreements, disclosures, or other communications that we send to you electronically will satisfy any legal communication requirements.

2. Products and Services

Product Availability
We offer a wide selection of electric bikes and scooters, accessories, and related products, as showcased on our website. All products are subject to availability, and we reserve the right to limit quantities, discontinue products, or change specifications without notice. If a product is unavailable after you’ve placed an order, we’ll notify you and discuss alternative options or refunds.

Product Information and Accuracy
We strive to present the most accurate and up-to-date information on our website, including product descriptions, specifications, prices, and images. However, errors, inaccuracies, or omissions may occur, and we are not responsible for any mistakes or misrepresentations in product information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

Pricing and Payment
Prices are listed on our website and are subject to change without notice. Please note that all prices displayed do not include applicable taxes, such as Value Added Tax (VAT). VAT will be calculated and added to your total at checkout, where required by law. Payment must be made by one of the accepted payment methods as listed on our website. We reserve the right to change our accepted payment methods at our sole discretion.

Warranty and Returns
Most of our electric bikes and scooters come with specific warranties as described on the product pages. We also offer a return policy for eligible products. Detailed information about warranties and returns can be found on our Warranty and Returns Policy pages, respectively.

Shipping and Delivery
We ship to various locations within the Continental European Union, and shipping times may vary between 2-7 working days. For additional information regarding shipping, including costs and delivery timelines, please contact our costumer support team.

Customer Support
We provide customer support for inquiries, assistance, and issues related to our products and services. Our customer support team can be contacted through the channels provided on our website.

3. Orders and Payment

Placing Orders
Customers can place orders through our website by selecting products and completing the checkout process. All orders are subject to acceptance by Grandhy, and we reserve the right to refuse or cancel orders at our sole discretion, including but not limited to reasons such as product unavailability, errors in pricing or product descriptions, or concerns about payment or fraud.

The prices of our products are listed on our website and are in the currency specified. We strive to ensure accuracy in our pricing, but errors may occur. Prices are subject to change without notice, and any such changes will not affect orders that have already been accepted. All prices displayed do not include applicable taxes and charges unless otherwise stated.

Payment Methods
We accept various payment methods for purchases, including but not limited to PayPal, credit cards (Visa, Mastercard, CB), and other specified payment options. Information regarding accepted payment methods can be found on our Payment Information page. Additional payment methods may be implemented in the future at our discretion.

Payment Processing
Payments will be processed at the time of order placement, subject to successful authorization and verification. We utilize secure payment processing to protect your payment information. We may perform additional security checks for fraud prevention and may contact you for further verification if necessary.

Order Confirmation
Upon successful order placement, you will receive an order confirmation email containing details of your purchase, including product(s), quantities, pricing, shipping information, and other relevant details. This email is an acknowledgment of your order but does not constitute acceptance of the order by Grandhy. Acceptance of the order and formation of the contract will occur when we send you a confirmation that the product(s) have been shipped.

Order Cancellation
We understand that circumstances may change, and you may wish to cancel your order. Cancellation requests must be made promptly and are subject to our Cancellation Policy as detailed on our website.

Discounts and Promotions
From time to time, we may offer discounts, promotions, or special offers. Specific terms and conditions may apply to these offers, and they must be adhered to as specified.
By placing an order through our website, you are confirming that you are legally entitled to enter into binding contracts and that you consent to these terms related to orders and payment.

4. Shipping and Delivery

Shipping Locations
We primarily ship to locations within the Continental European Union. Shipping to additional locations may be available upon request, and additional fees may apply.

Shipping Times
Our standard shipping times vary from 2-7 working days, depending on the location and product availability. These times are estimates and may vary, especially during peak periods or in case of unforeseen delays.

Shipping Methods
We utilize reputable courier services for shipping our products. Customers may have options to choose different shipping methods, depending on location, preference, and availability.

Order Tracking
Once an order is shipped, a tracking number will be provided to the customer, usually within 1 business day of the purchase. Customers can track the progress of their orders using this tracking number on the relevant courier website.

Delivery Acceptance
Customers are responsible for ensuring that someone is available to accept the delivery at the provided shipping address. Any specific delivery instructions should be provided at the time of order placement.

Failed Delivery
In the event of a failed delivery due to incorrect address, unavailability of the recipient, or other reasons within the customer’s control, additional charges for re-delivery may apply.

Import Taxes and Duties
We ship from European warehouses, and for orders within the Continental European Union, VAT is not included in the displayed price but will be calculated and added at checkout. Customers outside this area are responsible for any applicable import taxes or duties, as these are not included in our pricing or checkout process.

Risk and Title
The risk of loss or damage to the products passes to the customer upon delivery. Title to the products passes to the customer upon full payment.

Special Requests
Special shipping requests, including expedited shipping or delivery on specific dates, should be made at the time of order placement and may be subject to additional charges.

Inspection and Reporting Issues
Customers should inspect the delivered products promptly upon receipt and report any defects, damages, or discrepancies within a specified period, as detailed in our Return Policy.

By placing an order through our website, you agree to these shipping and delivery terms.

5. Returns and Warranty

Return Policy
Customers may return products in accordance with our Return Policy, which is detailed on our website. Returns must be made within the specified time frame, usually within a certain number of days after receiving the product.

Most of our electric scooters and bikes come with a 1-year warranty on parts and a 6-month warranty on batteries, as detailed in our Warranty Policy on our website.

6. User Conduct

Lawful Use
You agree to use our website and services in compliance with all applicable local, state, national, and international laws, rules, and regulations. Any unlawful use of our website is strictly prohibited.

Respectful Interaction
You agree not to harass, threaten, abuse, or harm others, or promote or engage in any hateful, discriminatory, or offensive conduct while using our website.

Interference with Service
You agree not to disrupt or interfere with the operation of our website, including but not limited to:

Using any automated system, such as bots or scripts, to access or scrape our website.
Attempting to gain unauthorized access to any part of our site or related systems or networks.
Introducing viruses, trojans, worms, or other malicious software.
Overloading, flooding, or crashing our website.

Unauthorized Commercial Use
You agree not to use our website for any unauthorized commercial activities, such as advertising, soliciting, or selling products or services without our express consent.

Reporting Violations
If you encounter any content or behavior that violates these terms, please report it to us promptly through the appropriate channels.

Consequences of Violation
Violations of this User Conduct section may result in termination or suspension of your access to our website, legal action, or other appropriate consequences as determined by us.

You agree to indemnify, defend, and hold us harmless from any claims, damages, liabilities, costs, or expenses (including reasonable attorney’s fees) arising out of your breach of this User Conduct section.

7. Intellectual Property

All content, including but not limited to text, images, logos, videos, designs, graphics, and trademarks, on our website is the property of Grandhy or our content suppliers and is protected by international intellectual property laws. We reserve all rights to this content.

You may not copy, reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the content on our website without our prior written consent.

Permitted Use
You are granted a limited, non-exclusive, non-transferable, revocable license to access and use our website for personal, non-commercial purposes. This license does not allow you to use any of our intellectual property for commercial purposes without our express written consent.

Copyright Notice
All content on our website is © Grandhy and/or its suppliers, and it is protected under applicable copyright laws. Any unauthorized use of our intellectual property may violate copyright, trademark, and other laws.

All logos, product names, and service names used on our website are trademarks or registered trademarks of Grandhy or its affiliates. Unauthorized use of these trademarks is strictly prohibited.

Infringement Notice
If you believe that any content on our website infringes your intellectual property rights, please contact us with a detailed description of the alleged infringement, and we will investigate and take appropriate action.

User-Generated Content
If you submit or post any content on our website, you grant us a perpetual, irrevocable, non-exclusive, royalty-free license to use, modify, adapt, publish, distribute, and display that content in any and all media, without compensation to you.

8. Privacy

Collection of Information
Grandhy is committed to protecting your privacy. We collect personal information such as your name, email address, shipping address, and payment details when you place an order, create an account, or contact us through our website. We may also collect non-personal information, like browser type and IP address, to enhance your online experience.

Use of Information
We use your personal information to fulfill your orders, provide customer support, communicate with you about our products and services, and for other business purposes, such as marketing and analytics.

Sharing of Information
We do not sell or share your personal information with third-party companies for their marketing purposes without your consent. We may share your information with trusted third-party service providers to fulfill services on our behalf, such as shipping and payment processing.

Security Measures
We take reasonable security measures to protect your personal information against unauthorized access, loss, misuse, or alteration. However, no online transaction is entirely secure, and we cannot guarantee absolute security.

We may use cookies and similar tracking technologies to enhance your browsing experience, understand user behavior, and personalize content and ads.

Your Choices
You have the right to access, correct, or delete your personal information. Please contact us to exercise these rights.

Privacy Policy
For a more comprehensive understanding of how we collect, use, share, and protect your personal information, please refer to our Privacy Policy.

9. Limitation of Liability

General Limitation
To the fullest extent permitted by applicable law, Grandhy, its affiliates, directors, employees, agents, or any other party involved in creating, producing, or delivering our products and services shall not be liable for any indirect, incidental, special, consequential, punitive or exemplary damages, including but not limited to, damages for loss of profits, goodwill, data, or other intangible losses arising out of or in connection with your use or inability to use our products or services.

Specific Exclusions
This includes, but is not limited to, damages resulting from:

Any unauthorized access to or use of our servers and/or personal information.
Any interruption or cessation of transmission to or from our website.
Any bugs, viruses, or similar that may be transmitted through our website.
Any errors, inaccuracies, omissions in our content or any loss or damage incurred as a result of the use of our content posted, emailed, transmitted, or otherwise made available through our services.

10. Changes to Terms

Right to Change Terms
Grandhy reserves the right, in its sole discretion, to modify, change, add, or remove portions of these Terms and Conditions at any time without prior notice. Such changes shall be effective immediately upon posting on this page.

Responsibility to Review
It is your responsibility to check these Terms and Conditions periodically for changes. Your continued use of the site following the posting of changes will mean that you accept and agree to the changes. If any change is not acceptable to you, you must discontinue your use of our website and services immediately.

Applicability of Changes
Changes to these Terms and Conditions will apply to all current and future users of our site and may affect existing provisions, such as pricing, return policies, warranty terms, and more. Any orders placed before changes to these Terms and Conditions will be subject to the terms in place at the time of the order.

Notification of Changes
While we will strive to notify users of any significant changes, we are under no obligation to provide personal notification of updates or modifications to these Terms and Conditions. Any notification or update announcement, if provided, will be at our discretion.

11. Governing Law

Applicability of Local Law
When completing your purchase, a billing statement including ‘grandhy.com’ and the country code will be displayed on the payment page and/or your card statement. All purchases will be processed by our respective entity in the corresponding country as indicated by the country code in the billing statement and are governed by the local law of that country.

Compliance with Local Regulations
Purchases made through our website must comply with all applicable laws and regulations of the country indicated by the country code in the billing statement. It is your responsibility to understand and adhere to the local legal requirements related to your purchase.

Dispute Resolution and Jurisdiction
Any disputes arising out of or in connection with a purchase must be resolved in accordance with the laws of the country indicated by the country code in the billing statement. Legal actions or proceedings will be brought exclusively in a court of competent jurisdiction located in the corresponding country.

Currency and Tax Considerations
All transactions are subject to currency conversion and may include local taxes or other charges in accordance with the laws of the country indicated by the country code. You are responsible for understanding and covering any additional fees or charges related to your purchase.

Modifications and Interpretation
We reserve the right to interpret or modify these terms as necessary to comply with the governing laws of the corresponding country. Any modifications will be communicated on our website, and your continued use of our site and services constitutes acceptance of these changes.

12. Contact Information

General Inquiries
For any questions or concerns regarding these Terms and Conditions, our products, or any other aspect of our services, please feel free to reach out to us. Our dedicated support team is here to assist you.

Contact Methods
Email: You can email us at [email protected]. We aim to respond to all emails within 24-48 business hours.
Website Chat: You can also connect with us through the chat function on our website. Our representatives are available during regular business hours to provide real-time support.

Customer Support Commitment
We value our customers and strive to provide the highest level of support. Whether you have a question about a product, need help with your order, or require assistance with something else, we’re here for you. Our team is trained to provide accurate and timely responses.

Privacy Considerations
Please note that when you contact us, we may need to verify your identity to ensure your privacy and security. Rest assured, all personal information will be handled in accordance with our Privacy Policy.

Feedback and Suggestions
We welcome feedback and suggestions from our customers. If you have ideas on how we can improve, or if you’re satisfied with our service and want to share your experience, please don’t hesitate to contact us.

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