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Shipping and Delivery Policy

Introduction

Welcome to Grandhy! Our commitment to excellence extends to ensuring that your orders reach you timely and in perfect condition. This Delivery Policy outlines our practices and guidelines to ensure a smooth delivery experience.

  • Shipping Costs and Locations

    • Inclusive Pricing: All product prices include shipping costs, except for the UK.
    • UK Deliveries: Certain items may not ship to the UK. For eligible items, shipping costs are calculated at checkout.
    • Coverage: We primarily ship within the Continental European Union. Additional locations may be accommodated upon request.

    Order Processing

    • Confirmation: You’ll receive an email confirming your order, with details of the products, quantities, and shipping information.
    • Refund and Returns: Order cancellations are subject to our Refund and Returns policy.

    Shipping and Delivery

    • Timeframe: Standard delivery takes 2-7 working days, depending on location and product availability.
    • Carriers: We use reputable courier services for reliable deliveries.
    • Tracking: A tracking number is provided for every shipped order.
    • Failed Delivery: Additional charges may apply for re-delivery due to customer error.
    • Import Duties: Customers outside the EU are responsible for any applicable import taxes.

    Special Requests

    • Accommodation: Contact us for expedited shipping or specific delivery dates.

    Acceptance and Changes

    • Consent: Using our website to place orders signifies acceptance of this Delivery Policy.
    • Updates: We may modify this policy, and continued use of our services implies agreement to such changes.

    Contact and Support

    Thank you for choosing Grandhy. We are committed to delivering your products efficiently and safely. For a comprehensive understanding of our terms, visit our Terms and Conditions page.

Need help?

For questions related to refunds and returns

Contact us:

Send us an Email!

If you have any questions about our products or anything else we are availble to answer your questions. We’ll get back to you as soon as possible.

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Coupon

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GRANDHY10F

minimum 300€ for the first buy